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HOUSECALL SERVICE

Maintenance and Protection

For many years, PCSimple has provided peace of mind to individuals and businesses in Norfolk. Our customers have always been at the heart of our business, and we’ve seen people return, time and time again, for the support they know they’ll find at PCSimple. This level of customer care is not about to change.

Well, actually … it is. Because now we’re offering a housecall service that’s better than ever.

PCSimple’s improved Housecall service provides an on-call IT expert to solve any issues found on your computer* – providing you have an adequate Internet connection. Whether your computer is a business tool, or purely for personal use, you can rely on PCSimple to keep your system working as it should … And you don’t have to live in Norfolk!

OUR HOUSECALL CONTRACT OFFERS:

  • Rolling monthly contract with no tie-in period
  • Telephone support
  • Remote support
  • Onsite visits (excluding Housecall basic)
  • Regular proactive maintenance
  • Help and advice
  • Managed antivirus (optional)
  • Managed backup (optional)
  • What Housecall Contract would suit you?

    We have a range of Housecall Service contracts to choose from, created with individuals, families, and businesses in mind.

    At the heart of these services is a regular, comprehensive housekeeping and maintenance process. This process is carried out remotely and securely, with constant monitoring for potential problems, which, once identified, can be prevented.

    If you’d like to talk to us about PCSimple’s Housecall services, please get in touch and we’ll help you to choose the most suitable service contract for you.

    Basic

    £9.99 / monthly
    • 1 device covered
    • On-site visits included
    • Fully managed Webroot virus protection
    • Inhouse service and speed up
    • Weekly spyware and antivirus health check
    • 15 mins (per month) access to our computer experts to resolve any problems**
    • Regular checks to ensure that the latest software updates are applied to your system to reduce failures and security problems in the future
    • Regular organisation of your disk drive to prevent your computer from slowing down over time
    • Full malware protection

    Standard

    £14.99 / monthly
    • Up to 2 device covered
    • 1 onsite visits included
    • Fully managed Webroot virus protection
    • 1 device inhouse service and speed up
    • Weekly spyware and antivirus health check
    • 20 mins (per month) access to our computer experts to resolve any problems**
    • Regular checks to ensure that the latest software updates are applied to your system to reduce failures and security problems in the future
    • Regular organisation of your disk drive to prevent your computer from slowing down over time
    • Full malware protection

    Premium

    £24.99 / monthly
    • Up to 5 device covered
    • 2 onsite visits included
    • Fully managed Webroot virus protection
    • Inhouse service and speed up
    • Weekly spyware and antivirus health check
    • Unlimited access to our computer experts to resolve any problems
    • Regular checks to ensure that the latest software updates are applied to your system to reduce failures and security problems in the future
    • Regular organisation of your disk drive to prevent your computer from slowing down over time
    • Full malware protection

    *Additional onsite visits: £40 per first half-hour; £30 per additional half-hour (2-hour charge maximum)

    **Includes telephone help and instant remote support between 10:00 a.m. and 5:00 p.m. Monday-Friday and between 10:00 a.m. and 1:00 p.m. Saturdays